7-Day Issue Window
Contact us within 7 days of delivery if an item arrives damaged, incorrect, or materially different from your order.
Return & Refund Policy
We want every WDER mini gym model to arrive safely, match the product page, and feel gift-ready. If there is a problem, contact us quickly so we can review it clearly.
Photo Review
Please send package photos, product photos, order number, and a short description so support can verify the case.
Fair Resolution
Depending on the case, we may offer replacement parts, replacement item, store credit, or refund after review.
Damaged on arrivalSend photos within 7 days. We review for replacement or other resolution.
Wrong item receivedContact us with your order number and product photos for correction.
Standard unused itemMay be returnable after approval if unused, complete, and in original packaging.
Gift ordersMay be returnable after approval if unused, complete, and in original packaging.
Return shippingConfirmed case by case depending on reason and destination.
Refund timingProcessed after inspection or approved resolution confirmation.
Keep the packagingPlease keep the product box, outer package, and all accessories until the case is resolved. Carriers may require packaging evidence for damage claims.
Need help before ordering?
Send us the product name, order number, destination country, and question. We will help with product choice, shipping, or after-sales support.